Explainable AI Analytics: How Can You Know Why a Customer Feedback Is Classified?
AI can analyze thousands of customer feedback comments in a matter of seconds. But for a company, simply obtaining a result is…
VOICE OF THE CUSTOMER
How to Analyze the Root Causes of Customer Pain Points Through Feedback
Identifying a customer pain point is only the first step. Knowing that a problem exists is not always enough to solve it….
USE CASE
[Printemps des Études Conference] Very Satisfied… but Silent: When the Voice of the Customer Becomes a Visibility Driver
What if your most satisfied customers became your best ambassadors… to generative AI? That was the question at the heart of the…
AI
Why Proprietary Analytical AI Is Essential for Understanding Customer Feedback
Not all artificial intelligence is designed to analyze the Voice of the Customer. When a company needs to leverage thousands, or even…
VOICE OF THE CUSTOMER
How to Measure the ROI of a Voice of the Customer Approach?
Companies are collecting more and more customer feedback. But one question remains central: what business value does this listening actually generate? A…
Event
viavoo will be at Printemps des Études 2026
On September 24 and 25, 2026, viavoo will be at Printemps des Études, booth B9, alongside Le Sphinx and Soft Concept. This…
Press release
viavoo Joins SoftNext’s New Experience Management Division
SoftNext takes a major strategic step forward with the creation of its Experience Management division, bringing together three of its subsidiaries under…
USE CASE
How to Anticipate Customer Churn Using Early Warning Signals
Why Customer Churn Is Rarely a Sudden Event Contrary to common belief, a customer almost never leaves overnight. The decision to leave…
VOICE OF THE CUSTOMER
How to Effectively Measure Customer Satisfaction with NPS: Definition, Calculation, and Best Practices
Measuring customer satisfaction is a strategic priority for any company that wants to improve the experience it delivers and strengthen customer loyalty….
AI
viavoo + Generative AI: A Winning Synergy to Multiply the Value of Your Customer Data
Companies today have access to a colossal volume of customer and product feedback: surveys, online reviews, support emails, social media conversations… Yet…
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