Customer Intelligence

Unlock the insights that matter

Drive revenue, improve customer experience and gain operational efficiency through AI generated insights across voice of customer, conversations and social media.

TRUSTED BY

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viavoo named in FW500 2021 & 2022

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CX Paris 2019, 2020, 2021 & 2022 Awards

artificial intelligence

Multi-channel Text Analysis Software

Our platform reveals the emotions, topics and data that matter in customer comment or conversation, giving brands the insights they need for quick and confident decisions.

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  • I love
  • this
  • aloe vera
  • skincare cream
  • it gives me
  • youthful and glowy skin
  • Endless waiting
  • at
  • checkout ...
  • and
  • no distancing.
  • To avoid !
  • I tried twice
  • to
  • cancel my order
  • n°20736
  • with an
  • error message
loader-icon
  • I love
  • this
  • aloe vera
  • skincare cream
  • it gives me
  • youthful and glowy skin
  • Endless waiting
  • at
  • checkout ...
  • and
  • no distancing.
  • To avoid !
  • I tried twice
  • to
  • cancel my order
  • n°20736
  • with an
  • error message
Platform

Unified Customer Feedback Analytics

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Gather

Get a comprehensive view of 100% customer feedback by gathering multiple sources in one place.

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Explore

Get deep insight into customer | user | product experience in few clics with data visualization.

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Activate

Supercharge your CRM data and automate customer-facing conversational processes.

Rs-service

Gather

Get a comprehensive view of 100% customer feedback by gathering multiple sources in one place.

Rs-service

Explore

Get deep insight into customer | user | product experience in few clics with data visualization.

Rs-service

Activate

Supercharge your CRM data and automate customer-facing conversational processes.

Analyze 100% customer feedback

Conventional feedback analytics don’t give you the full picture. Our AI platform is natively multi-sources.
email
live chat & messaging
call transcript
survey
online review
social media

Ready to start?

Contact us for a demo!