platform
viavoo ANALYTICS : your text analytics SaaS platform
viavoo ANALYTICS is a cutting edge Text Analytics platform designed to help brands better understand their CX performance and achieve their goals.
platform
The power of viavoo ANALYTICS
Discover the features that make viavoo ANALYTICS the perfect tool to gather, analyze and turn verbatim data into actionable CX insights.
inbox
Gather the voice of customer
viavoo ANALYTICS combines the simplicity of a mailbox with the intelligence of a CRM, so you can easily leverage multi-source customer feedback.
- Multimodal display
- Multi-criteria filtering
- Custom search (AND, OR, NOT)
- Bulk mode & Smart tagging
insight
Visualize the verbatim data
viavoo ANALYTICS is the perfect tool to leverage customer feedback through interactive verbatim data visualizations.
- Data Charts & Graphs
- Dynamic cross-analysis
- Excel or PNG export
- Manual or scheduled export
bookmark
Manage your personal analysis
viavoo ANALYTICS keeps your data queries in a safe place and enables team collaboration.
- Multi-criteria filtering & sorting
- Instant sharing
- Bulk mode
- Properties update
dashboarding
Arrange your dashboard
viavoo ANALYTICS allows the design of custom dashboards, by choosing widgets to display and their layout on the desired page.
- Multi-page dashboard
- Multi-device responsive display
- Drag & Drop widgets layout
- Widget image export
alerting
Monitor the customer experience
viavoo ANALYTICS allows continuous monitoring of what your customers or consumers are talking about.
- Alerting on risky situations
- Multi-criteria & real time monitoring
- Email Notification
- Verbatim direct access
Request a demo
Find out how our solutions help you improve the customer experience and anticipate trends