AI can analyze thousands of customer feedback comments in a matter of seconds. But for a company, simply obtaining a result is not enough. When AI identifies a pain point, an emotion, or a trend, teams need to understand why. That is the whole purpose of explainable and…
What if your most satisfied customers became your best ambassadors… to generative AI? That was the question at the heart of the roundtable organized on September 24 by viavoo, Le Sphinx and Soft Concept: “Very Satisfied… but Silent: How Can You Turn Satisfaction Data into a Driver of…
Not all artificial intelligence is designed to analyze the Voice of the Customer. When a company needs to leverage thousands, or even millions, of verbatims from different sources, it needs technology capable of understanding language, structuring data, and generating consistent analyses over time. This is the role of…
Companies today have access to a colossal volume of customer and product feedback: surveys, online reviews, support emails, social media conversations… Yet very few truly succeed in unlocking the full potential of this data. The challenge is no longer just to collect information, but to extract reliable, actionable…