Data at the service of performance
At viavoo, we help businesses truly understand their customers. Not through intuition, but through data — centralized, analyzed, and transformed into concrete actions. Customer reviews, surveys, conversations, employee interactions, product data… We turn this flow of information into clear, actionable, and strategic insights.
The viavoo solution is designed for companies of all sizes and industries looking to move from passive customer listening to a proactive, high-performance CX approach, with insights tailored to every team (CX, Product, Marketing, Support, Quality, Management).
Values and commitments
- Comprehensive customer listening: 100% of feedback analyzed, without sampling, by centralizing all customer experience, product, and employee channels
- Technological excellence: proprietary, explainable, traceable, and customizable analytical AI combined with generative AI to drive operational efficiency
- Real-time customer intelligence: clear dashboards, shared and accessible to everyone
Team
We are a passionate, committed, and results-driven team, dedicated to supporting our clients at every stage of their transformation. We combine:
- Technical and analytical expertise: proprietary AI, data intelligence, and operational dashboards
- Industry knowledge: deep understanding of customer challenges, journeys, and performance
- Strategic support: action prioritization, KPI tracking, and continuous optimization
With viavoo, you don’t just get a team — you get a partner dedicated to your success, ensuring every initiative delivers real, measurable impact.
History
Founded in 2009, viavoo was born from a clear ambition: to reconcile scattered customer feedback with automated, intelligent, and actionable analysis.
From the very beginning, viavoo positioned itself as a pioneer in semantic analysis applied to customer experience. By joining SoftNext in 2024 — a group of B2B technology and software companies — viavoo strengthened its capacity for innovation and accelerated its CX analytics growth strategy through AI.